FAQs
Discover answers to common questions about our bags, shipping policies, and more. Learn about product details, care instructions, delivery times, returns, and everything you need to know before making your purchase.
What materials are your bags made from? Our bags are crafted from high-quality materials designed for durability and style. Each collection features premium fabrics and hardware to ensure long-lasting use. How long does shipping take? We offer standard shipping within 5-7 business days and expedited shipping within 2-3 business days. International orders may take longer depending on destination. Do you offer returns or exchanges? Yes, we accept returns and exchanges within 30 days of purchase. Items must be unused and in original condition with all tags attached. How do I care for my bag? We recommend wiping your bag with a soft, dry cloth regularly. Avoid exposure to extreme heat and moisture. For detailed care instructions, check the tag included with your purchase. What is your warranty policy? All bags come with a one-year manufacturer's warranty covering defects in materials and craftsmanship. Do you ship internationally? Yes, we ship to select countries. International shipping rates and delivery times vary by location. Can I track my order? Once your order ships, you'll receive a tracking number via email to monitor your delivery status. What payment methods do you accept? We accept all major credit cards, PayPal, and other secure payment options at checkout.